Terms of Service

Last Updated: August 7, 2026

Welcome to CHESONA.

These Terms of Service ("Terms") govern your access to and use of the CHESONA website, online store, products, content, and related services.

Throughout these Terms, "CHESONA," "we," "us," and "our" refer to CHESONA. "You" and "your" refer to any visitor, customer, or other person who accesses or uses our website or services.

By accessing our website, placing an order, or using our services, you agree to these Terms and any additional policies referenced in them.

If you do not agree with these Terms, you should not use our website or services.

1. Use of Our Website

You may use the CHESONA website only for lawful purposes and in accordance with these Terms.

You agree not to use the website in any way that could:

• Violate applicable laws or regulations

• Infringe the rights of CHESONA or any third party

• Interfere with the security or operation of the website

• Introduce viruses, malicious code, or other harmful technologies

• Attempt to gain unauthorized access to systems, accounts, or data

• Scrape, copy, extract, or reproduce website content through unauthorized automated means

• Engage in fraud, abuse, impersonation, or deceptive activity

• Use our website or services for unlawful commercial purposes

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect CHESONA, our customers, our systems, or other users.

2. Eligibility

By using our website or placing an order, you represent that you have the legal capacity to enter into a binding agreement or are using the website with the permission of a parent or legal guardian where required.

Our products and services are intended for legitimate personal or business use.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, compatibility information, images, pricing, and other product details.

However, minor differences may occur due to:

• Device displays

• Product revisions

• Manufacturing updates

• Photography or lighting

• Software or hardware differences

• Regional product configurations

Colors displayed on your screen may not exactly match the physical product.

We may update product information, specifications, availability, or packaging from time to time without prior notice where appropriate.

4. Product Compatibility

Some CHESONA products are designed for specific devices, models, sizes, or generations.

You are responsible for reviewing the compatibility information provided on the applicable product page before purchasing.

If you are unsure whether a product is compatible with your device, please contact us before ordering:

Email: support@chesona.com

Providing your device model or model number can help us assist you more accurately.

5. Prices

Product prices are displayed on the website in the applicable currency shown at the time of purchase.

Prices may change from time to time without prior notice.

A price change will not normally affect an order that has already been successfully placed and accepted, except where there is an obvious pricing or technical error.

Taxes, duties, import charges, or other applicable fees may be handled according to the information shown at checkout and the requirements of the destination.

6. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

After receiving your order, we may verify information including:

• Product availability

• Payment authorization

• Shipping information

• Pricing

• Order quantity

• Fraud or security indicators

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability

• Incorrect pricing

• Payment failure

• Suspected fraud

• Incorrect or incomplete order information

• Unusually large or suspicious quantities

• Technical errors

• Legal or regulatory restrictions

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

7. Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

• Name

• Email address

• Billing information

• Shipping address

• Contact information

• Product selection

If you discover an error after placing your order, contact support@chesona.com as soon as possible.

We will make reasonable efforts to assist before fulfillment, but changes cannot be guaranteed after an order has entered processing or shipping.

8. Payment

Payment must be made using one of the payment methods available at checkout.

Payment services may be provided by third-party payment processors.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.

We may use third-party services to verify or process payments and help prevent fraudulent transactions.

9. Shipping and Delivery

Shipping destinations, processing times, estimated transit times, shipping costs, tracking, delayed shipments, and related matters are governed by our Shipping Policy.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Shipping times may be affected by carriers, customs, weather, holidays, transportation disruptions, or other circumstances outside CHESONA's reasonable control.

If you have a shipping-related question, contact:

support@chesona.com

Please include your order number where applicable.

10. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

CHESONA currently provides an eligible 30-day return period, subject to the condition of the product, the reason for return, and the requirements described in the Return & Refund Policy.

Approved refunds are generally processed within 3–5 business days after the returned product is received and reviewed.

Return shipping responsibility may vary depending on the reason for the return.

Please review the Return & Refund Policy before sending any product back.

To request a return or refund, contact:

support@chesona.com

11. Warranty

Eligible CHESONA products are covered by the applicable 12-month limited warranty described in our Warranty Policy.

Warranty coverage generally applies to eligible defects in materials or workmanship under normal intended use and does not automatically cover accidental damage, misuse, unauthorized modification, normal wear and tear, or other excluded circumstances.

Warranty claims are subject to review and verification.

For warranty assistance, contact:

support@chesona.com

12. Promotions, Discounts, and Offers

From time to time, CHESONA may provide discounts, promotional codes, bundles, gifts, special pricing, or other promotional offers.

Unless otherwise stated:

• Promotions are available for a limited time

• Offers may be subject to availability

• Promotional codes may not be combined

• Certain products may be excluded

• Promotions may have specific eligibility requirements

• Discounts cannot necessarily be applied retroactively to previous purchases

Specific promotional terms displayed with an offer will apply to that promotion.

We reserve the right to modify or end a promotion where permitted by law.

13. Reviews, Feedback, and User-Submitted Content

You may have opportunities to submit product reviews, feedback, comments, photographs, videos, suggestions, or other content.

You remain responsible for content you submit.

You agree not to submit content that:

• Is false, fraudulent, or misleading

• Infringes intellectual property or privacy rights

• Contains unlawful, abusive, defamatory, or harmful material

• Contains malicious software or harmful code

• Impersonates another person

• Misrepresents your experience with a product

Where you voluntarily submit content for publication, you grant CHESONA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content in connection with our website, products, marketing, and business operations, subject to applicable law.

Nothing in this section permits CHESONA to materially misrepresent the substance of a genuine customer review.

14. Intellectual Property

The content available through the CHESONA website, including but not limited to:

• CHESONA trademarks and logos

• Product names

• Product designs

• Text

• Graphics

• Photography

• Videos

• Illustrations

• Website layouts

• Icons

• Product descriptions

• Marketing materials

• Other original content

is owned by CHESONA, licensed to CHESONA, or otherwise used with permission and may be protected by intellectual property laws.

You may use the website for normal personal shopping and informational purposes.

You may not reproduce, distribute, modify, sell, republish, commercially exploit, or create unauthorized derivative works from protected CHESONA content without appropriate permission.

15. Third-Party Services

Our website may use or integrate services provided by third parties, including services relating to:

• E-commerce infrastructure

• Payments

• Shipping

• Analytics

• Marketing

• Customer service

• Website functionality

Your use of certain third-party services may also be subject to the terms and policies of those providers.

CHESONA is not responsible for third-party services except to the extent required by applicable law.

16. Third-Party Links

Our website may contain links to websites or resources operated by third parties.

These links are provided for convenience or informational purposes.

CHESONA does not control third-party websites and is not responsible for their content, availability, security, products, services, or privacy practices.

You should review the terms and policies of a third-party service before using it or providing personal information.

17. Privacy

Your use of our website and services is also subject to our Privacy Policy.

The Privacy Policy explains how CHESONA collects, uses, discloses, and handles personal information.

Questions or requests relating to personal information may be sent to:

support@chesona.com

18. Website Availability

We aim to maintain reliable access to the CHESONA website, but we do not guarantee uninterrupted or error-free operation.

The website may occasionally become unavailable due to:

• Maintenance

• Software updates

• Technical failures

• Network interruptions

• Security events

• Third-party service interruptions

• Circumstances outside our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

19. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other matters.

We reserve the right to correct errors and update inaccurate information.

Where an error materially affects an order that has already been placed, we will take reasonable steps to notify the affected customer and provide an appropriate resolution.

20. Disclaimer

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate and reliable information, but we do not guarantee that every part of the website will always be complete, current, uninterrupted, or error-free.

Nothing in these Terms excludes any warranty, consumer protection, or other right that cannot legally be excluded.

The separate CHESONA Warranty Policy continues to apply to eligible products as described in that policy.

21. Limitation of Liability

To the maximum extent permitted by applicable law, CHESONA will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of, or inability to use, the website or services.

Any limitation in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms limits liability or consumer rights where such liability or rights cannot legally be limited or excluded.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

This provision does not apply where prohibited by applicable consumer protection law.

23. Suspension or Termination

We may suspend or terminate access to our website or services if we reasonably believe that a user:

• Has materially violated these Terms

• Has engaged in fraud or unlawful conduct

• Presents a security risk

• Has abused our services

• Has infringed the rights of CHESONA or others

Termination does not affect rights or obligations that arose before termination.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

25. No Waiver

If CHESONA does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce that provision later.

26. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, constitute the agreement governing your use of the CHESONA website and online store.

Relevant policies include, where applicable:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Warranty Policy

If a specific policy contains more detailed terms relating to its subject matter, that policy will govern that specific matter.

27. Governing Law

These Terms are intended to operate in accordance with applicable laws of the United States and applicable state law.

Nothing in these Terms is intended to limit mandatory consumer rights available under applicable law.

A specific state governing-law and venue provision may apply depending on the legal entity operating CHESONA and the circumstances of the transaction.

28. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our products or services

• Website functionality

• Business practices

• Legal or regulatory requirements

• Related CHESONA policies

The Last Updated date at the top of this page indicates when these Terms were most recently revised.

Your continued use of the website after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

29. Contact Us

If you have questions about these Terms, an order, a product, or any CHESONA service, please contact:

CHESONA Support
Email: support@chesona.com

For order-related requests, please include your order number so we can assist you more efficiently.