Shipping Policy

Last Updated: August 7, 2026

At CHESONA, we aim to make every order simple, reliable, and easy to track. Please review the information below for details about order processing, shipping times, delivery, and other shipping-related matters.

Shipping Destinations

CHESONA currently ships within the United States and to selected international countries and regions.

Available shipping destinations may vary depending on the product and delivery location. The most up-to-date shipping availability will be shown at checkout after you enter your delivery address.

If your location is not available at checkout, we are currently unable to ship your order to that destination.

Shipping Cost

Free shipping is available on all orders.

There is no minimum purchase requirement for standard free shipping unless otherwise stated during checkout or as part of a specific promotion.

Order Processing Time

Orders are typically processed within 1–2 business days after your order is successfully placed.

Processing time refers to the time required to confirm, prepare, and hand your order over to the shipping carrier. It does not include transit time.

Orders placed on weekends or public holidays may begin processing on the next business day.

During product launches, promotional periods, holidays, or other periods of unusually high order volume, processing may take slightly longer.

Estimated Delivery Time

Once your order has been processed and shipped, estimated transit time is typically:

2–3 business days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on your destination, carrier operations, weather conditions, customs processing, local holidays, or other circumstances outside CHESONA's reasonable control.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the carrier's tracking system to update after your shipment has been dispatched.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at support@chesona.com and include your order number.

Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at support@chesona.com. We will make reasonable efforts to update the shipping information before the order is dispatched, but changes cannot be guaranteed once an order has entered fulfillment or has already been shipped.

CHESONA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

International Orders

International shipping availability is determined by the destination entered at checkout.

International orders may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by the destination country or region.

Where applicable, any duties, taxes, or customs-related charges will be handled according to the terms displayed during checkout and the requirements of the destination country or region.

Customs processing may also affect the final delivery time.

Delayed Shipments

Most orders arrive within the estimated delivery timeframe, but delays may occasionally occur.

Carrier delays, severe weather, customs inspections, transportation disruptions, peak-season demand, or other circumstances outside our control may affect delivery.

If your package is significantly delayed, please email support@chesona.com with your order number so we can assist with checking the shipment status.

Lost Packages

If tracking indicates that your package has not been delivered within a reasonable period after the estimated delivery date, please contact us at support@chesona.com.

Please include your order number and, if available, your tracking number. We will review the shipment information and, where appropriate, work with the carrier to investigate the package.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend first:

• Checking around the delivery location.

• Checking with household members, neighbors, reception desks, mailrooms, or building management where applicable.

• Allowing a short period of time in case the carrier has marked the shipment as delivered before completing the final delivery.

If you still cannot locate the package, please email support@chesona.com with your order number and tracking information for further assistance.

Damaged Packages

If your order arrives with visible shipping damage, please keep the original packaging and contact us as soon as possible at support@chesona.com.

Photos of the package, shipping label, and damaged product may be requested to help us evaluate the issue and provide an appropriate resolution.

Multiple Shipments

In some cases, products within the same order may be shipped separately due to inventory location, product availability, or fulfillment arrangements.

If this occurs, you may receive more than one package or tracking number. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact CHESONA Support at:

Email: support@chesona.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.