Below FAQ are some common concerns of our CHESONA's customers, if you have other questions, please just send it to support@chesona.com

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Product Questions

Please turn on the switch on the back of the keyboard case, then insert the USB-C cable in the port.
There is a button under the mouse, when you need to switch it you just press the button at the bottom of the mouse will be fine. Hope this could help.
Sorry,this keyboard only supports one connected device at a one time, but you can easily press the button of the bottom of the mouse to switch devices. Hope this could help.
Yes, a scissor mechanism beneath each key allows for increased stability, silent to press and rebound quickly.
Sorry, this cradle of the Bluetooth keyboard only supports cell phone. We recommend that you do not put the iPad in the cradle, otherwise it will do some damage to your iPad. Hope this could help.
Before using the backlight function 1. Please connect the receiver to your device, if it is a Type-C interface, you can use the adapter in the package to connect. 2. Turn on the keyboard switch. 3. Use the backlight adjustment function key on the numeric keypad to adjust the backlight.
Yes, the wireless keyboard and mouse are designed for Windows and Mac systems, and the package contains a USB-C to USB converter, which can be directly used on the Mac through the connection of the converter and the receiver
The wireless keyboard and mouse may be affected. Under the same 2.4GHz signal, the keyboard may be stuck when typing. It is recommended to use 2.4G remote control toys outside the 10m range of the keyboard office.
The keyboard and mouse are designed with type-c charging ports. Please use the Type-C charging cable included with the charging head for charging. (No charging head in the package) Hope this helps.
The key combination "Fn+Esc" can lock the Fn function, and you can use the function keys with one key. Hope this help.
You can press “fn + battery (The right of the space bar)” keys, it flashes in blue color. Every flash represents 25% battery power ( total 4 times flashes, 100% remaining battery power). Please charge the keyboard 4 hours for the first use. You can charge the keyboard for about 2-3 hours based on the remaining battery power. Note: Use the included USB cable for charging. Connect one end to a USB charger, and the other to the keyboard. ( USB charger is not included )
When you use the keyboard for the first time, please follow up the steps: Step 1. Turn on the cover, the keyboard will turn on automatically, power indicator will turn blue for 3 seconds. Step 2. Press the 'Fn and Delete' keys together to enter pairing mode. The blue Bluetooth indicator will start to rapidly flash. Step 3. On the iPad, select Settings - Bluetooth - On. Step 4. The iPad will display 'Bluetooth 3.0 keyboard' as an available device. Step 5. Select “Bluetooth 3.0 keyboard” on the iPad, the indicator will be off after successfully paired. When you use it for the second time, you just need to open the keyboard and iPad Bluetooth (No need to press Fn+delete or Bluetooth 3.0 Keyboard), it will connect automatically.
Light bulb key: Adjust the brightness three-level. Fn+A=Left 7 Colors Backlight Fn+S=Middle 7 Colors Backlight Fn+D=Right 7 Colors Backlight.
This is the Type-C charging port. You can plug in your iPad's charging cable and the charger not higher than 5V to protect the keyboard battery life.
The keyboard needs to be charged. Place the case to the keyboard, it will turn on automatically.
Connect steps: Step 1. Power on the keyboard by sliding the On/Off to On position. Step 2. Then press ‘fn’ and letter ‘c’ together, the PAIR indicator will flash slowly, the Bluetooth of the keyboard is opened. Step 3. Turn on the Bluetooth of your iPad. Step 4. Open the iPad Bluetooth Search when the Bluetooth pair lights twinkling. Step 5. There will be “Bluetooth 5.1 Keyboard ” comes up in the searching page and select it, the Bluetooth will be connected.
No, the package does not include a charging cable. The keyboard charge port is TYPE C the same as iPad, please charge it with your iPad's charging cable to protect the keyboard battery life.
Yes, it has auto sleep/wake up function. Auto sleep/wake function saves iPad battery life.
To change the backlit, please press the bulb key and arrow keys like ""↑""""↓"" together to change the color. To adjust brightness, please press the bulb key.

Other Questions

We encourage you to stay up to date with your chosen courier as they may impose shipping restrictions to certain destinations depending on the current situation. Please refer to the following links: USPS International Packages FedEx International Packages
Our first priority is the safety of our customers and our warehouse crew. All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages.
Of course! As always, our Customer Support Team is on stand-by (in their respective homes) to address any questions or warranty assistance. Please do not hesitate to contact us through support@chesona.com or through our Customer Support Portal, and we’ll do our best to help!
If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there. If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet. Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.
We do apologize for the inconvenience, however, we are unable to make changes to your order. If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order. Please contact our Customer Support Team to request a cancellation.
The payment options that we accept are: Credit Cards (Visa, Mastercard, Discover, and American Express) Debit Cards PayPal At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.
There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps: Try using different web browser to place your order Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records If you have moved within the last 5 years, it is possible it is not recognizing your new address Please verify with your bank or credit union if they support AVS If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
If there are any multiple charges showing on your bank statement, it is most likely pending charges that should disappear within 3-5 business days. No money has actually been taken out from your account for these pending charges. However, if these multiple charges do not go away after 5 business days, please contact our Customer Support Team and we will assist you further.
Orders will ship out within 1 to 2 business days from the time of purchase*. Please note our warehouse is closed on weekends and USPS holidays**, and we are unable to ship out packages on these days. Orders that are placed on weekends or holidays will be considered a next business day order. (Example: If order is placed on Saturday, it will be considered a Monday order) After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update. If no updates are made on your tracking information after 48 hours, please contact our Customer Support Team for more assistance. Please Note: * If your order contains pre-order or back-ordered item(s), the order will ship out once all items in the order are available. (Split-shipping is currently not available) Availability for items are each mentioned on its product page. ** A list of USPS Holidays can be found here.
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen! In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team: Check with your neighbors, building management, or security to see if they may have received it on your behalf. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us.
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