Warranty Policy

Last Updated: August 7, 2026

CHESONA stands behind the quality of its products. This Warranty Policy explains the coverage available for eligible CHESONA products and how to request warranty support.

12-Month Limited Warranty

Eligible CHESONA products purchased directly from CHESONA are covered by a 12-month limited warranty beginning on the original date of purchase.

This warranty applies to defects in materials or workmanship that occur during normal and intended use of the product.

Warranty eligibility is determined based on the nature of the issue, the condition of the product, proof of purchase, and the circumstances in which the issue occurred.

What the Warranty Covers

The limited warranty may cover product failures or defects caused by materials or workmanship under normal use.

Depending on the product and the issue, covered problems may include:

• Functional defects that prevent the product from operating as intended

• Manufacturing defects

• Failure of components under normal use

• Other product issues determined by CHESONA to be covered under this warranty

All warranty claims are subject to inspection and verification by CHESONA Support.

What the Warranty Does Not Cover

The warranty does not cover damage or failure caused by circumstances unrelated to manufacturing defects.

Examples may include:

• Accidental damage, drops, impact, crushing, or excessive force

• Liquid damage or exposure beyond the product's intended use

• Improper installation, storage, handling, or use

• Unauthorized modification, disassembly, or repair

• Misuse or use outside the product's intended purpose

• Damage caused by incompatible devices, accessories, chargers, or third-party products

• Normal cosmetic wear, scratches, discoloration, or other changes caused by regular use

• Lost or stolen products

• Damage caused by external events or conditions outside CHESONA's reasonable control

• Products for which valid proof of purchase cannot be provided when requested

Normal wear and tear that does not affect the intended function of the product is generally not considered a manufacturing defect.

How to Request Warranty Support

If you believe your CHESONA product has a warranty-related issue, please contact us at support@chesona.com.

To help us review your claim efficiently, please provide:

• Your order number or proof of purchase

• The product name or model

• A description of the issue

• Photos or videos showing the problem, when applicable

• Any relevant information about when and how the issue occurred

CHESONA Support may request additional information if necessary to evaluate the claim.

Please do not return a product before receiving instructions from CHESONA Support.

Warranty Evaluation

After receiving your warranty request, CHESONA will review the information provided and determine whether the issue is covered by this Warranty Policy.

In some cases, troubleshooting steps may be requested before a replacement or other resolution is approved.

CHESONA may also request that the affected product be returned for inspection where necessary.

Warranty coverage is determined after reasonable evaluation of the product and supporting information.

Warranty Resolution

If a warranty claim is approved, CHESONA will provide an appropriate resolution based on the nature of the issue and product availability.

A resolution may include:

• Troubleshooting or technical support

• Replacement of the affected product or component

• A comparable replacement product where the original product is unavailable

• Another appropriate solution determined by CHESONA

The specific resolution may vary depending on the product, issue, inventory availability, and circumstances of the claim.

Replacement Products

If a product is replaced under warranty, the replacement may be new or equivalent in function and condition, subject to product availability.

Where the original model or color is no longer available, CHESONA may offer a comparable alternative.

Replacement of a product does not automatically create a new 12-month warranty period. Unless otherwise required by applicable law, the replacement product remains covered for the remainder of the original warranty period.

Proof of Purchase

Proof of purchase may be required to verify warranty eligibility.

For purchases made through the official CHESONA website, your order number is generally sufficient to help us locate the purchase record.

If requested, additional proof of purchase may be required.

Products Purchased From Other Retailers

Products purchased from Amazon, another online marketplace, retailer, distributor, or authorized third-party seller may be subject to the warranty or service procedures applicable to that sales channel.

For warranty assistance with a CHESONA product purchased from another retailer, you may contact us at support@chesona.com and provide proof of purchase.

Depending on the circumstances, we may direct you to the original seller or provide additional product support.

Warranty and Returns

This Warranty Policy is separate from CHESONA's Return & Refund Policy.

If you wish to return a product shortly after purchase, your request may be handled under the applicable return policy rather than the warranty process.

Warranty coverage is intended primarily for eligible product defects that arise during the warranty period.

For questions about whether your issue should be handled as a return or warranty claim, contact support@chesona.com.

Limitations

This limited warranty provides specific warranty coverage for eligible CHESONA products.

Nothing in this policy is intended to limit any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.

Where local consumer protection laws provide rights beyond this limited warranty, those statutory rights remain applicable.

Contact Us

For warranty claims, product defects, troubleshooting, or questions about warranty coverage, please contact CHESONA Support:

Email: support@chesona.com

For faster assistance, please include your order number or proof of purchase, product model, and a clear description of the issue.