Return & Refund Policy

Last Updated: August 7, 2026

We want you to feel confident when purchasing from CHESONA. If your order is not right for you, you may request a return within the return period described below.

Please review this policy before sending any product back to us.

30-Day Return Policy

CHESONA accepts eligible return requests made within 30 days of delivery.

Return eligibility is determined based on the condition of the product, the reason for the return, and the circumstances of the order.

To request a return, please contact us at support@chesona.com within the 30-day return period and include your order number and reason for return.

Return Eligibility

Returned products will be evaluated based on their actual condition.

To help us process your return, please return the product with all included components, accessories, manuals, and packaging where available.

Products that are damaged, incomplete, heavily used, altered, or otherwise returned in a condition that materially affects their resale or inspection may not qualify for a full refund.

Normal inspection of a product does not automatically make it ineligible for return. However, eligibility and refund amount may depend on the condition in which the product is returned.

If you are unsure whether your product is eligible, contact support@chesona.com before returning it.

How to Request a Return

To start a return, email support@chesona.com and provide:

• Your order number

• The product you would like to return

• The reason for the return

• A brief description of the issue, if applicable

• Photos or videos when necessary to help us evaluate a product-related issue

Our support team will review your request and provide the appropriate return instructions.

Please do not send products back without first contacting CHESONA Support.

Products returned without the appropriate return information may take longer to identify and process.

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

If the return is caused by an eligible product defect, incorrect item, shipping damage, or another issue attributable to CHESONA, we will review the case and provide the appropriate return solution.

For returns caused by customer preference, compatibility selection, ordering errors, or other reasons not attributable to a product or fulfillment issue, return shipping costs may be the responsibility of the customer.

The applicable return shipping arrangement will be confirmed by CHESONA Support before the product is returned.

If you have questions about return shipping costs for your order, contact support@chesona.com before sending the product back.

Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us at support@chesona.com as soon as possible.

Please include your order number and a description of the issue. Photos or videos may be requested so that we can verify the problem and determine the appropriate resolution.

Depending on the circumstances, the available solution may include a replacement, return, refund, or other appropriate resolution.

Refunds

Once your returned product has been received, we will inspect the item and verify the return.

Eligible refunds are typically processed within 3–5 business days after we receive the returned product.

Once the refund has been issued by CHESONA, additional time may be required for your bank, credit card company, payment provider, or financial institution to post the funds to your account.

Processing times after a refund is issued are controlled by the payment provider and may vary.

Refund Method

Approved refunds will generally be issued to the original payment method used for the order.

If a refund cannot be returned to the original payment method for technical or payment-processing reasons, CHESONA Support will contact you regarding the available resolution.

Partial Refunds

In some cases, a full refund may not be available if a returned product is missing components or accessories, has been damaged after delivery, shows substantial use, or is otherwise returned in a condition materially different from when it was received.

Any refund adjustment will be based on the condition of the returned product and the circumstances of the return.

If an adjustment is necessary, we will communicate the applicable information during the return review process.

Exchanges and Replacements

If you received a defective, damaged, or incorrect product, contact support@chesona.com so we can review the issue and determine the appropriate solution.

Where appropriate, a replacement may be offered instead of a refund.

For requests involving a different model, size, color, or product, please contact CHESONA Support before returning your original order so we can advise you on the available options.

Compatibility-Related Returns

Before purchasing, we recommend checking the product compatibility information shown on the product page.

If you are unsure whether a CHESONA product is compatible with your device, contact support@chesona.com before placing your order.

If you ordered an incompatible model or version, you may still request a return within the applicable 30-day return period. Return shipping responsibility will be determined according to the reason for the return.

Orders Purchased From Other Retailers

This Return & Refund Policy applies to eligible products purchased directly through the official CHESONA website.

If your CHESONA product was purchased through Amazon, another online marketplace, retailer, distributor, or third-party seller, the return and refund process may be subject to that seller's policies.

Please contact the original place of purchase for return instructions.

For product support or warranty-related questions, you may still contact us at support@chesona.com.

Contact Us

If you have questions about a return, refund, defective product, incorrect item, or the status of an existing return, please contact CHESONA Support:

Email: support@chesona.com

For faster assistance, please include your order number and a brief description of your request.