Privacy Policy

Last Updated: August 7, 2026

CHESONA respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how CHESONA ("CHESONA," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with CHESONA.

Information You Provide to Us

We may collect information you provide directly, including:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order and purchase information

• Product preferences

• Customer service communications

• Return, refund, and warranty information

• Reviews, survey responses, or other information you choose to provide

When you make a purchase, payment information is processed through our payment service providers. CHESONA may receive limited payment-related information necessary to process and manage your order but does not necessarily receive or store your complete payment card details.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Device identifiers

• Pages viewed

• Links clicked

• Referring website or source

• Time and date of visits

• Shopping and browsing activity

• Interaction with website features

• Approximate location derived from technical information

We may collect this information through cookies, pixels, tags, log files, and similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order and shipment updates

• Process returns, refunds, replacements, and warranty claims

• Respond to customer service requests

• Verify transactions and prevent fraud

• Maintain and improve our website and services

• Understand how customers use our website

• Personalize website experiences

• Measure marketing and advertising performance

• Provide marketing communications where permitted

• Recommend products or content that may be relevant to you

• Maintain website security

• Detect and prevent misuse, fraud, or illegal activity

• Comply with legal, regulatory, tax, accounting, and other obligations

• Establish, exercise, or defend legal claims

We may also use information for other purposes disclosed to you at the time it is collected.

3. Orders and Payments

When you place an order, we collect and process information necessary to complete the transaction, including your contact information, billing information, shipping information, order details, and payment-related information.

Payment transactions may be processed by third-party payment providers.

These providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

CHESONA and our service providers may use cookies and similar technologies to operate, secure, analyze, and improve our website.

These technologies may be used to:

• Keep the website functioning properly

• Remember your preferences

• Maintain your shopping cart

• Understand website traffic and usage

• Measure website and campaign performance

• Prevent fraud and improve security

• Support analytics

• Provide or measure personalized advertising where permitted

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, you may be provided with choices regarding non-essential cookies or similar technologies.

Browser settings may also allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some parts of the website.

5. Analytics and Advertising

We may work with analytics, advertising, and marketing service providers to understand how visitors interact with our website and to measure or improve our marketing activities.

Depending on the technologies enabled on our website, these providers may collect information about your browser, device, website interactions, purchases, or advertising activity.

This information may be used to:

• Measure website performance

• Understand customer journeys

• Measure advertising effectiveness

• Prevent repetitive or irrelevant advertising

• Improve marketing campaigns

• Deliver advertising that may be more relevant to your interests where permitted by law

Where applicable, you may have the right to opt out of certain uses or disclosures of personal information for targeted or cross-context behavioral advertising.

6. Marketing Communications

If you subscribe to CHESONA marketing communications, we may use your contact information to send you product news, promotions, offers, content, or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

You may still receive non-promotional communications related to your transactions, orders, customer service requests, warranty claims, account security, or other service-related matters.

7. How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our services.

These parties may include:

• E-commerce platform providers

• Payment processors

• Fulfillment and warehouse providers

• Shipping and logistics providers

• Customer service providers

• Website hosting and infrastructure providers

• Analytics providers

• Marketing and advertising providers

• Fraud prevention and security providers

• Professional advisers such as accountants, auditors, and legal advisers

• Government authorities or other parties where required by law

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information except as described in this Privacy Policy, as otherwise disclosed to you, or as permitted or required by applicable law.

8. Shopify

Our online store is powered by Shopify.

Shopify may process certain personal information in connection with providing the technology and infrastructure used to operate our online store.

Depending on your interactions with our store and Shopify's services, Shopify may process information as a service provider or processor on behalf of CHESONA, or in other circumstances according to Shopify's own privacy practices.

You may review Shopify's current privacy information through Shopify's official privacy resources.

9. Shipping and Fulfillment Providers

To fulfill and deliver your order, we may provide necessary information to warehouses, fulfillment providers, carriers, and logistics partners.

This information may include your:

• Name

• Shipping address

• Phone number

• Email address

• Order information

• Tracking-related information

We provide only the information reasonably necessary to process and deliver your order or resolve delivery-related issues.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information

• Our relationship with you

• Order and transaction requirements

• Customer service requirements

• Warranty obligations

• Fraud prevention and security needs

• Tax, accounting, or legal obligations

• Applicable limitation periods

• Legal or regulatory requirements

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when using online services and for protecting any account credentials associated with your use of our services.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request information about how your personal information is collected, used, or disclosed

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request a copy of certain personal information

• Opt out of certain sales or sharing of personal information where applicable

• Opt out of certain targeted or cross-context behavioral advertising where applicable

• Limit certain uses of sensitive personal information where applicable

• Withdraw consent where processing is based on consent

• Appeal certain decisions regarding a privacy request where applicable

• Exercise applicable privacy rights without unlawful discrimination

These rights are not absolute and may be subject to legal exceptions.

13. How to Exercise Your Privacy Rights

To submit a privacy request, contact CHESONA at:

Email: support@chesona.com

Please clearly state that your message concerns a privacy request and describe the request you would like to make.

We may need to verify your identity before completing certain requests. This helps protect personal information from unauthorized access or deletion.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request evidence that the agent has authority to act for you.

We will respond to valid requests within the timeframe required by applicable law.

14. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under state privacy laws.

Where such laws apply to CHESONA and your personal information, we will provide and honor the rights required by applicable law.

Depending on your state, these rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of personal information sale, sharing, targeted advertising, or profiling.

You may submit an applicable request by emailing support@chesona.com.

15. Sale or Sharing of Personal Information

Certain U.S. privacy laws define terms such as "sale," "share," or "targeted advertising" more broadly than their ordinary meanings and may include some advertising or analytics activities involving third-party technologies.

Where CHESONA's activities fall within these definitions and applicable law provides you with an opt-out right, we will provide an appropriate mechanism for exercising that right.

You may also contact support@chesona.com regarding your privacy choices.

16. Global Privacy Control and Similar Signals

Where required by applicable law, CHESONA will recognize applicable browser-based opt-out preference signals, such as Global Privacy Control, when technically received and legally required.

The effect of such a signal may depend on the browser, device, and applicable privacy law.

17. International Visitors

CHESONA serves customers in the United States and selected international markets.

If you access our website from outside the United States, your personal information may be processed or stored in countries other than the country where you live.

Privacy and data protection laws in those countries may differ from those in your jurisdiction.

Where required, we will handle international transfers of personal information in accordance with applicable law.

18. Children's Privacy

Our website and services are intended for a general audience and are not designed for children under the age of 13.

We do not knowingly seek to collect personal information from children under 13 through our online store.

If you believe that a child has provided personal information to us inappropriately, please contact support@chesona.com so that we can review the matter.

19. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

CHESONA is not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of third parties before providing personal information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When we make changes, we will update the Last Updated date shown at the top of this page.

Where required by applicable law, we may provide additional notice regarding material changes.

21. Contact Us

If you have questions about this Privacy Policy, how CHESONA handles personal information, or wish to exercise an applicable privacy right, please contact us:

CHESONA Support
Email: support@chesona.com

When contacting us about a privacy matter, please include "Privacy Request" in your message so we can identify and process your request appropriately.