Questions fréquemment posées

Ci-dessous la FAQ sont quelques préoccupations communes de nos clients avant d'acheter nos produits.
Si vous avez d'autres questions, veuillez simplement les envoyer à

Filter by Topic
  • All
  • Questions


We prepare & ship your package in about 48 hours after the payment is confirmed.
Tracking information is generally available within the next 24 hours, after the package is shipped. (may be slower on holidays and weekends)
Most of our customers receive their package within 4-8 business days, depending on their location.

Unfortunately, we cannot change the shipment once the product is en route.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

What do I need to do when I Please contact customer support at
Please email your issue and Amazon order number to, we will help you solve the problem as soon as possible.
Vous ne trouvez pas de réponses satisfaisantes ? Contactez le support