CHESONA ORDER SUPPORT

Track your order

View your CHESONA order status or track a package with your shipping carrier.

View your order status

Use your CHESONA order confirmation or shipping email to see the status of your order.

  1. Find your CHESONA order confirmation or shipping email.
  2. Select “View your order” or the tracking link in that email.
  3. Follow Shopify’s verification steps if prompted.
Sign in to view orders ↗

Already have a CHESONA account? Sign in with the email used at checkout. Guest checkout orders can be accessed through the order email.

Track a package

Select your shipping carrier. If it isn’t listed or you’re unsure, choose Other to track with 17TRACK.

Use the tracking number from your shipping email, not your CHESONA order number.

Opens the tracking page in a new tab.

Tracking websites

For purchases made on Amazon, check Your Orders in the Amazon account used to purchase.

Order tracking questions

Where can I find my order or tracking number?
Your CHESONA order number is in your order confirmation email. Your tracking number is in your shipping email. They are different numbers: use the order email or your CHESONA account for order status, and the tracking number for carrier tracking.
My order has not shipped yet. How can I check it?
Open “View your order” in your CHESONA order confirmation email, or sign in to your existing CHESONA account. Carrier tracking becomes available after a tracking number has been assigned; shipping events may appear after the carrier receives and scans the package.
What if my tracking number starts with TBA?
For CHESONA.com shipments delivered by Amazon Logistics, select Amazon Logistics (TBA) and enter the tracking number. You can also use the original tracking link in your CHESONA shipping email. For purchases made on Amazon, use Your Orders in your Amazon account.
What if I cannot find an email or my carrier?
Check the inbox and spam folder for the email address used at checkout. If you still need help, contact support@chesona.com with your purchase channel, order number if available, and product name.

Need help with your delivery?

Our support team can help with missing updates, delivery questions, or an order you cannot find.

Contact support ↗Email support ↗