Return Policy

Return policy 30-Day Money-Back Guarantee for Any Reason

Online Purchases of CHESONA Products
If, for whatever reason, you are dissatisfied with your purchase, please submit a return request within 15 calendar days of purchase for a full refund, credit, or exchange, no questions asked. Return the original product to CHESONA within thirty (30) days. Customer is responsible for any necessary return shipping charges.

Claims for damaged or missing items must be received within two business days of receipt of merchandise.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, buyer is responsible for shipping costs
  • For non-quality related warranty claims, CHESONA refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Please be cautious and do not include any non-CHESONA products, as they may be disposed of and unable to be retrieved.

Customer assumes any necessary shipping charges, or any other fees associated with the transportation of the product to our facility.

Warranty policy:

Free lifetime technical support and a 12-month manufacturer’s warranty can give you peace of mind about your purchase and assurance that a great team is ready to help every step of the way.